DoseMateHealth™ Terms of Service

Last updated: July 26, 2026

Welcome to DoseMateHealth™.

These Terms of Service govern your access to and use of the DoseMateHealth website, online store, products, content and related services.

Throughout these Terms, “DoseMateHealth,” “we,” “us” and “our” refer to DoseMateHealth. “You” and “your” refer to any visitor, customer or other person who accesses our website or purchases our products.

By visiting our website, creating an account, submitting an order or otherwise using our services, you agree to these Terms of Service, together with our:

• Privacy Policy

• Shipping Policy

• Return and Refund Policy

• Product Safety and Responsible Use information

• Any other policies or notices displayed on our website

Please read these Terms carefully before using our website.

1. Online Store Terms

You must be at least the age of majority in your province, territory, state or country of residence to place an order through the DoseMateHealth store.

By placing an order, you confirm that:

• You are legally able to enter into a binding agreement.

• The information you provide is complete and accurate.

• You are authorized to use the selected payment method.

• You are purchasing products for lawful personal or business use.

• You will not use our products or website for an unlawful purpose.

You may not use DoseMateHealth products, services or website content in violation of applicable laws or regulations.

2. Our Online Store

The DoseMateHealth online store is hosted through Shopify, which provides the e-commerce platform used to display products, process orders and operate our online store.

Your use of certain checkout, payment or account features may also be subject to the terms and policies of Shopify and the applicable third-party service provider.

3. Product Purpose

DoseMateHealth offers wellness-organization products and accessories, which may include:

• Weekly pill organizers

• Removable medication pods

• Pill cutters

• Pill crushers

• Travel organizer cases

• Water bottles

• Health journals

• Medication logs

• Emergency information cards

• Caregiver accessories

• Wellness bundles

• Complete Daily Essentials Kits

DoseMateHealth products are intended for general organization and wellness-support purposes.

Unless explicitly stated otherwise, our products:

• Are not medical devices

• Do not diagnose medical conditions

• Do not treat diseases or illnesses

• Do not prevent medical conditions

• Do not cure medical conditions

• Do not guarantee medication adherence

• Do not replace medical advice

• Do not replace medication instructions

• Do not provide emergency medical assistance

4. No Medical Advice

Information provided through the DoseMateHealth website, product packaging, social-media accounts, emails, articles or Customer Care communications is for general organizational and educational purposes only.

It does not constitute medical, pharmaceutical, nursing or other professional healthcare advice.

Always consult a qualified physician, pharmacist or other healthcare professional regarding:

• Medication dosage

• Drug interactions

• Missed doses

• Medication side effects

• Medication storage

• Whether medication can be removed from its original packaging

• Whether different medications can be stored together

• Whether a tablet can be cut

• Whether a tablet can be crushed

• Changes to a treatment plan

• Medical symptoms or health concerns

Do not delay seeking professional care because of information provided by DoseMateHealth.

In a medical emergency, contact local emergency services or another appropriate emergency resource immediately.

5. Medication Safety

Customers are responsible for using DoseMateHealth medication-organization products carefully and according to applicable product instructions.

You acknowledge that:

• Not every medication can be removed from its original packaging.

• Not every medication can be stored with other medications.

• Some medications require protection from heat, moisture or light.

• Some medications require refrigeration or special handling.

• Not every tablet can be safely cut.

• Not every tablet can be safely crushed.

• An organizer cannot confirm whether a dose is correct.

• An organizer cannot guarantee that medication will be taken on time.

Ask a pharmacist or prescriber before changing how medication is stored, divided, crushed or taken.

6. Child Safety

DoseMateHealth pill organizers and medication accessories are not toys.

Unless the individual product page explicitly states otherwise and the claim is supported by appropriate documentation, DoseMateHealth organizers are not child-resistant containers.

Products containing medication must be stored securely and kept away from:

• Children

• Pets

• Vulnerable individuals

• Anyone for whom the medication was not prescribed

You are responsible for selecting a safe storage location and supervising the use of medication-related products.

7. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, colours, capacities, materials, features and care instructions.

However:

• Product colours may appear differently depending on the screen or device.

• Minor manufacturing variations may occur.

• Packaging may change.

• Product measurements may contain minor variations.

• Product designs may be updated.

• Images may include demonstration items that are not included.

Only items specifically listed under the applicable product page’s “What’s Included” section are included with the purchase.

Medications, vitamins and supplements are not included unless explicitly stated.

Contact Customer Care before ordering if a particular measurement, feature, material or accessibility characteristic is important to your purchase.

8. Product Claims

DoseMateHealth does not claim that a product is:

• Health Canada approved

• Medically approved

• Medical grade

• Clinically proven

• Child-resistant

• BPA-free

• Leakproof

• Dishwasher-safe

• Manufactured in a certified medical facility

• Manufactured in a pharmaceutical facility

unless the claim appears on the applicable product page and is supported by appropriate documentation.

We may correct or remove product claims when additional information becomes available.

9. Product Availability

Products are subject to availability.

Adding an item to your shopping cart does not reserve inventory.

We may:

• Limit product quantities

• Limit sales by customer or location

• Discontinue a product

• Change available colours or models

• Cancel an unavailable item

• Cancel an order that cannot be fulfilled

If a paid product becomes unavailable, we may refund the unavailable item, offer an alternative with your approval or cancel and refund the affected order.

We will not send a substitute product without your consent.

10. Prices and Currency

Unless otherwise stated, prices displayed on the Canadian DoseMateHealth store are in Canadian dollars (CAD).

Prices may change without notice. A price change will not normally affect an order that has already been accepted.

Applicable costs may include:

• Product price

• Sales tax

• Shipping charges

• Customs duties

• Import taxes

• Brokerage charges

• Other fees disclosed before checkout

We aim to display mandatory charges before you submit payment.

11. Pricing and Listing Errors

Although we make reasonable efforts to maintain accurate information, errors may occur in:

• Prices

• Product descriptions

• Promotions

• Discounts

• Inventory

• Shipping charges

• Product specifications

• Availability

If an error affects your order, we may contact you to:

• Confirm the corrected information

• Offer the opportunity to continue with the order

• Cancel the affected item

• Cancel and refund the order

We are not obligated to complete an order at an obviously incorrect price when the error is identified before fulfilment, subject to applicable law.

12. Orders

Submitting an order is an offer to purchase the selected products.

An automated order-confirmation email acknowledges that we received the order. It does not necessarily mean that the order has been accepted or shipped.

We may refuse, limit, hold or cancel an order for reasons including:

• Product unavailability

• Payment authorization failure

• Suspected fraud

• Incorrect pricing

• Listing errors

• Shipping restrictions

• Incomplete customer information

• Unusual order quantities

• Resale concerns

• Legal or regulatory restrictions

• Failure to complete requested verification

If we cancel a paid order, the applicable amount will be refunded to the original payment method.

13. Customer Information

You agree to provide accurate and current:

• Contact information

• Billing information

• Shipping information

• Payment information

• Account information

You are responsible for reviewing your information before completing an order.

DoseMateHealth is not responsible for delays, failed delivery or additional charges caused by inaccurate or incomplete information supplied by the customer.

14. Payment

You agree to pay all amounts shown during checkout.

Available payment methods are displayed during checkout and may be processed by Shopify or another payment provider.

By submitting payment information, you represent that:

• You are authorized to use the payment method.

• The information is accurate.

• Sufficient funds or credit are available.

• The transaction is not fraudulent or unlawful.

Payment authorization does not guarantee order acceptance.

15. Taxes

Applicable Canadian sales taxes will be calculated and displayed during checkout based on the available order and location information.

International customers may also be responsible for:

• Customs duties

• Import taxes

• Value-added taxes

• Brokerage fees

• Local processing charges

Unless checkout expressly states otherwise, international import charges are the customer’s responsibility.

16. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Most Canadian orders are estimated to arrive within approximately 1–2 weeks, including:

• Approximately 1–3 business days for processing

• Approximately 5–10 business days for delivery

Delivery estimates are not guarantees.

Delivery may be delayed by weather, carriers, customs, holidays, incorrect addresses, remote locations, transportation interruptions or other circumstances outside our reasonable control.

Risk relating to delivery will be handled according to applicable law, carrier records and the circumstances of the order.

17. Returns and Refunds

Eligible products may be returned according to our Return and Refund Policy.

Our standard return period is 30 calendar days after delivery.

To qualify for a change-of-mind return, products must generally be:

• Unused

• In their original condition

• In their original packaging

• Complete with all components

• Accompanied by proof of purchase

Opened or used personal-use and hygiene-sensitive products may not be returnable unless they are defective, damaged, incorrect or otherwise covered by applicable law.

Customers must obtain return authorization before sending a product back.

18. Damaged, Defective or Incorrect Products

Inspect your order promptly after delivery.

Contact DoseMateHealth within 7 calendar days after delivery if:

• A product arrives damaged

• A product appears defective

• You receive the wrong product

• An item is missing

You may be asked to provide:

• Order number

• Product name

• Description of the concern

• Photographs

• Video

• Packaging images

• Shipping-label images

Keep the product and packaging until Customer Care provides instructions.

Depending on the circumstances, we may offer a replacement, refund, partial refund, replacement component or another appropriate resolution.

19. Product Care and Customer Responsibility

You are responsible for:

• Reading available product instructions

• Cleaning products appropriately

• Allowing products to dry completely

• Inspecting products for damage

• Storing products safely

• Using products only for their intended purpose

• Following professional medication advice

Stop using a product if it becomes:

• Cracked

• Broken

• Loose

• Sharp

• Damaged

• Difficult to close securely

• Otherwise unsafe

DoseMateHealth is not responsible for damage caused by misuse, improper cleaning, accidents, unauthorized modifications or failure to follow product instructions, except where applicable law provides otherwise.

20. Customer Accounts

Some website features may allow you to create a customer account.

You are responsible for:

• Maintaining the confidentiality of your password

• Restricting access to your device

• Keeping account information current

• Notifying us of suspected unauthorized use

You may not use another person’s account without permission.

We may suspend or terminate an account when we reasonably believe it is being used fraudulently, unlawfully or in violation of these Terms.

21. Reviews, Comments and Customer Content

You may have opportunities to submit:

• Product reviews

• Ratings

• Photographs

• Videos

• Comments

• Feedback

• Suggestions

• Testimonials

You retain ownership of your original content.

By submitting content to DoseMateHealth, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish, translate and display that content for operating and promoting our business, subject to applicable law and our Privacy Policy.

You confirm that submitted content:

• Is accurate and based on a genuine experience

• Does not violate another person’s rights

• Does not contain unlawful material

• Does not contain malicious software

• Does not contain private medical or financial information

• Is not misleading or fraudulent

• Is not submitted in exchange for undisclosed compensation

We may moderate, reject or remove content that violates these Terms or our policies.

22. Intellectual Property

The DoseMateHealth website and its content may include:

• Brand names

• Logos

• Product names

• Text

• Graphics

• Photographs

• Videos

• Page layouts

• Icons

• Product descriptions

• Guides

• Designs

This content is owned by or licensed to DoseMateHealth and is protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping and informational purposes.

Without written permission, you may not:

• Copy substantial website content

• Reproduce product photographs

• Use DoseMateHealth branding

• Republish product descriptions

• Create misleading derivative content

• Sell or license our website content

• Impersonate DoseMateHealth

• Suggest an unauthorized partnership or endorsement

23. Prohibited Uses

You may not use the website or its content to:

• Violate applicable law

• Commit fraud

• Submit false information

• Infringe intellectual-property rights

• Harass or threaten another person

• Transmit malware or harmful code

• Attempt unauthorized access

• Scrape or collect information unlawfully

• Interfere with website security

• Manipulate reviews

• Place fraudulent orders

• Resell products in an unauthorized or misleading manner

• Misrepresent DoseMateHealth products as medications or medical devices

• Make unauthorized medical or regulatory claims about our products

We may suspend access, cancel orders or take other appropriate action when prohibited conduct is identified.

24. Third-Party Tools and Services

The website may use third-party tools and services, including:

• Shopify

• Payment processors

• Shipping carriers

• Analytics providers

• Advertising platforms

• Email providers

• Customer-support tools

• Social-media services

Third-party services may be governed by their own terms and privacy policies.

DoseMateHealth is not responsible for the independent acts, policies or services of third parties, except where applicable law provides otherwise.

25. Third-Party Links

Our website may include links to external websites.

We do not control and are not responsible for the content, security, availability or privacy practices of third-party websites.

A link does not necessarily mean that DoseMateHealth endorses the third party.

Review the third party’s terms and privacy policy before using its services or providing personal information.

26. Marketing Communications

When you provide the required consent, DoseMateHealth may send marketing communications about:

• Products

• Promotions

• Discounts

• New releases

• Educational content

• Store updates

• Abandoned carts

You may unsubscribe from marketing emails by using the unsubscribe link in the message.

Unsubscribing from marketing does not prevent necessary transactional or service communications, including:

• Order confirmations

• Shipping updates

• Return information

• Customer-service responses

• Account-security notices

• Product-safety notices

• Recall notices

27. SMS Communications

Where DoseMateHealth offers SMS or text-message communications and you choose to subscribe:

• Message frequency may vary.

• Standard message and data rates may apply.

• Consent to receive marketing messages is not a condition of purchase.

• You may follow the opt-out instructions included in the message.

• Transactional messages may still be sent when necessary to manage an order or requested service.

Contact Customer Care if you require assistance with SMS communications.

28. Privacy

Our collection, use, disclosure and protection of personal information are described in the DoseMateHealth Privacy Policy.

By using the website, you acknowledge that personal information may be processed by DoseMateHealth, Shopify and other service providers as described in that policy.

Do not submit unnecessary medical records, prescriptions or other sensitive health information through our general contact forms.

29. Website Availability

We aim to keep the website available and functioning properly, but continuous or error-free access cannot be guaranteed.

We may:

• Perform maintenance

• Update content

• Modify features

• Correct errors

• Suspend services

• Restrict access

• Discontinue website functions

We are not responsible for temporary interruptions caused by maintenance, hosting providers, network failures, security events or circumstances outside our reasonable control.

30. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available.

• The website will be completely error-free.

• Every product will be suitable for every customer.

• Every accessibility need will be met by every product.

• A product will prevent missed or incorrect medication doses.

• General wellness information will apply to every individual.

Nothing in these Terms excludes warranties, conditions, rights or remedies that cannot legally be excluded.

31. Limitation of Liability

To the maximum extent permitted by applicable law, DoseMateHealth will not be liable for indirect, incidental, special, consequential or punitive damages arising from the use of the website or products.

This includes losses relating to:

• Lost profits

• Lost opportunities

• Lost data

• Business interruption

• Reliance on general educational content

• Improper medication storage

• Unauthorized medication cutting or crushing

• Failure to follow healthcare instructions

• Product misuse

Nothing in these Terms limits liability where doing so is prohibited by law, including liability that cannot legally be excluded or limited.

Your mandatory consumer rights remain unaffected.

32. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold DoseMateHealth harmless from third-party claims, losses or expenses arising from:

• Your unlawful use of the website

• Your violation of these Terms

• Your infringement of another person’s rights

• Fraudulent activity

• Unauthorized resale or misrepresentation of DoseMateHealth products

• Customer content you submit

This section does not apply to the extent that a claim results from DoseMateHealth’s own unlawful conduct or where indemnification is prohibited by law.

33. Consumer Rights

Nothing in these Terms is intended to remove, restrict or replace rights or remedies available under applicable consumer-protection law.

Where these Terms conflict with a mandatory legal requirement, the mandatory legal requirement will apply.

34. Governing Law

These Terms and your use of the DoseMateHealth website are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles.

This section does not prevent a consumer from relying on mandatory rights or protections that apply in the consumer’s province, territory, state or country.

Subject to mandatory consumer rights, legal proceedings relating to these Terms may be brought before a court with jurisdiction in Ontario, Canada.

35. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

36. No Waiver

If DoseMateHealth does not immediately enforce a provision of these Terms, that does not mean we have waived the right to enforce it later.

A waiver is effective only when provided in writing by an authorized DoseMateHealth representative.

37. Entire Agreement

These Terms, together with the policies and notices incorporated into them, form the agreement between you and DoseMateHealth regarding your use of the website and purchase of products.

They replace previous written or verbal statements concerning the same subject matter, except where otherwise required by law.

38. Changes to These Terms

DoseMateHealth may update these Terms to reflect changes to:

• Products

• Services

• Shopify features

• Business practices

• Legal obligations

• Website functionality

The updated Terms will be posted on this page with a revised “Last updated” date.

The Terms in effect when an order is placed will generally apply to that transaction, except where applicable law requires otherwise.

Continued use of the website after updated Terms are published means that the updated Terms apply to future website use.

39. Contact DoseMateHealth

Questions about these Terms of Service may be sent to:

DoseMateHealth Customer Care
Email: Info@dosematehealth.com

Please include “Terms of Service” in the subject line.

Stay Organized. Stay Confident. Every Day.