DoseMateHealth™ Shipping Policy

Last updated: July 26, 2026

Thank you for shopping with DoseMateHealth™. This Shipping Policy explains how orders placed through our official online store are processed, shipped and delivered.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding Canadian statutory holidays.

Orders placed on weekends or holidays will begin processing on the next business day. Processing time is separate from delivery time.

During holidays, promotions, product launches or periods of unusually high order volume, processing may take slightly longer.

Canadian Shipping

DoseMateHealth currently ships to eligible addresses across Canada.

After your order has been processed, standard delivery normally takes approximately 5–10 business days.

Most Canadian customers should receive their orders within approximately 1–2 weeks from the date the order is placed.

Delivery to remote areas, rural addresses and Canadian territories may take longer.

Estimated Delivery Time

The estimated total timeframe for most Canadian orders is:

• Processing: 1–3 business days

• Delivery: 5–10 business days

• Estimated total: Approximately 1–2 weeks

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, high shipping volumes or other circumstances outside our control.

Shipping Rates

Available shipping methods and charges are displayed during checkout before payment is completed.

Shipping rates may depend on:

• Delivery location

• Order value

• Package weight

• Package dimensions

• Selected delivery service

Any available free-shipping promotion or minimum purchase requirement will be clearly displayed on the website or during checkout.

Order Confirmation

After placing an order, you will receive an order-confirmation email at the email address provided during checkout.

Please review your order information carefully and contact us immediately if you notice an error.

An order-confirmation email does not guarantee that every product is available. If an item becomes unavailable, we will contact you and provide an appropriate refund or alternative option.

Shipping Confirmation and Tracking

Once your order has been prepared for shipment, you will receive a shipping-confirmation email.

When tracking is available, the email will include a tracking number or a link to view your order status.

Tracking information may take 24–72 hours to update after the shipping label has been created.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Before completing your order, please confirm:

• Recipient’s full name

• Street address

• Apartment or unit number

• City

• Province or territory

• Postal code

• Telephone number

• Email address

DoseMateHealth is not responsible for delivery problems caused by incorrect or incomplete information provided during checkout.

Contact Customer Care as soon as possible if an address correction is required. We will try to assist, but changes cannot be guaranteed after an order has entered processing or has been shipped.

Changing or Cancelling an Order

Contact DoseMateHealth Customer Care as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to assist, but orders cannot always be changed or cancelled after processing has started.

Orders that have already shipped cannot be cancelled and may need to be handled according to our Return and Refund Policy.

Delivery Delays

Delivery delays may occur because of:

• Severe weather

• Holiday shipping volumes

• Carrier interruptions

• Remote-area delivery

• Incorrect or incomplete addresses

• Transportation disruptions

• Labour disruptions

• Public emergencies

• Other circumstances outside our reasonable control

DoseMateHealth is not responsible for delays caused by a shipping carrier or events outside our control. However, our Customer Care team will assist with available tracking and delivery information.

Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it, please:

1. Confirm that the shipping address is correct.

2. Check your mailbox, parcel locker and all entrances.

3. Check with household members.

4. Ask building management or reception staff.

5. Check with nearby neighbours.

6. Review any carrier delivery notice or photograph.

7. Contact the shipping carrier.

8. Contact DoseMateHealth Customer Care if the package remains missing.

A carrier may occasionally mark a package as delivered shortly before completing the physical delivery. Please allow up to one additional business day before reporting the package as missing.

DoseMateHealth will review the available tracking and delivery information but cannot guarantee a refund or replacement when carrier records confirm delivery to the address provided.

Lost Packages

Contact Customer Care if tracking has not updated for an extended period or the carrier believes the package may be lost.

Please provide:

• Your full name

• Order number

• Tracking number

• Delivery address

• Description of the issue

DoseMateHealth may need to open an investigation with the shipping carrier before issuing a replacement or refund.

The available resolution will depend on the carrier’s findings, tracking records and the circumstances of the order.

Damaged Packages

If your order arrives damaged, contact Customer Care as soon as possible.

Please include:

• Your order number

• Product name

• Description of the damage

• Clear photographs of the product

• Photographs of the shipping package

• Photographs of the shipping label

Please keep the damaged product and packaging until our team provides further instructions.

Depending on the circumstances, we may offer a replacement, refund or another appropriate resolution.

Incorrect or Missing Items

If your order contains an incorrect item or an item is missing, contact Customer Care promptly.

Please provide your order number and photographs of everything received in the shipment.

Do not use or discard an incorrect product until our team provides instructions.

Returned-to-Sender Packages

A package may be returned to DoseMateHealth because of:

• An incorrect address

• An incomplete address

• A missing apartment or unit number

• Failed delivery attempts

• Failure to collect the package

• Delivery refusal

• Carrier restrictions

If a package is returned to us, we will contact you or respond to your inquiry once the return is confirmed.

Additional shipping charges may apply if the package must be shipped again because of incorrect customer-provided information, delivery refusal or failure to collect the package.

Original shipping costs may not be refundable when the carrier has already performed the shipping service.

Refused Deliveries

Refusing a delivery does not automatically cancel an order or guarantee a full refund.

A refused package may be treated as a returned-to-sender shipment. Any refund will be reviewed after the package has been returned and inspected.

Non-refundable carrier or shipping costs may be deducted where permitted by applicable law.

Multiple Shipments

An order may occasionally be delivered in more than one package.

This may occur when:

• Products are stored at different locations

• Items become available at different times

• Separate packaging is required

• Different carriers are used

You may receive separate tracking information for each shipment.

You will not be charged additional shipping fees solely because DoseMateHealth divides an order into multiple packages.

P.O. Boxes and Remote Locations

Shipping availability to P.O. boxes, rural routes and remote locations depends on the carrier.

Some expedited courier services may not be available for P.O. box addresses.

Delivery to remote locations may take longer than the standard estimated timeframe and may include additional carrier charges when disclosed during checkout.

International Shipping

International shipping is only available when an international shipping option appears during checkout.

International customers may be responsible for customs duties, import taxes, brokerage fees and other charges imposed by the destination country.

These charges are not controlled by DoseMateHealth and are the customer’s responsibility unless checkout expressly states that they are included.

International delivery times may exceed the standard 1–2 week Canadian delivery estimate because of customs processing and local carrier delays.

Product Availability

Adding a product to your shopping cart does not reserve inventory.

If a product becomes unavailable after an order has been submitted, DoseMateHealth may:

• Refund the unavailable item

• Ship the remaining available products

• Offer an alternative product with your approval

• Cancel and refund the order

A substitute product will not be sent without the customer’s consent.

Consumer Rights

Nothing in this Shipping Policy is intended to remove or restrict rights available under applicable Canadian consumer-protection laws.

Where a mandatory legal requirement conflicts with this policy, the applicable legal requirement will apply.

Changes to This Policy

DoseMateHealth may update this Shipping Policy to reflect changes to our carriers, shipping services, business practices or legal obligations.

The latest revision date will appear at the top of this page.

Contact DoseMateHealth

For questions about shipping, tracking or delivery, contact:

DoseMateHealth Customer Care
Email: info@dosematehealth.com

When contacting us about an order, please include:

• Your full name

• Order number

• Email address used during checkout

• Tracking number, when available

• A clear description of the issue

Stay Organized. Stay Confident. Every Day.