DoseMateHealth™ Return and Refund Policy

Last updated: July 26, 2026

Thank you for shopping with DoseMateHealth™. We want you to feel confident about your purchase. This policy explains how returns, refunds, damaged products, incorrect items and order cancellations are handled.

30-Day Return Policy

Eligible products may be returned within 30 calendar days after delivery.

To qualify for a return, the product must be:

• Unused and unworn

• In its original condition

• In its original packaging

• Complete with all accessories, instructions and included components

• Accompanied by proof of purchase

Products returned without their original packaging or with missing components may not be accepted.

A return must be requested and approved before the product is sent back. Products returned without authorization may not be accepted or refunded.

How to Request a Return

To request a return, contact:

DoseMateHealth Customer Care
Email: Info@dosematehealth.com

Please include:

• Your full name

• Order number

• Product name

• Reason for the return

• Photographs of the product and packaging, when requested

If the return is approved, we will provide return instructions and the applicable return address.

Do not send a product back before receiving return authorization.

Personal-Use and Hygiene-Sensitive Products

For health, hygiene and safety reasons, the following products cannot be returned after they have been opened, used, washed or removed from protective packaging:

• Pill organizers

• Medication pods

• Pill cutters

• Pill crushers

• Cleaning brushes

• Water bottles

• Travel organizer cases

• Emergency medical information cards

• Health journals and medication logs

• Other medication or personal wellness accessories

These restrictions do not apply when a product arrives damaged, defective, incorrect or when a return is required by applicable law.

Non-Returnable Products

The following products are not eligible for change-of-mind returns:

• Gift cards

• Personalized or customized products

• Products marked “Final Sale”

• Opened or used hygiene-sensitive products

• Products damaged through misuse or improper care

• Products returned more than 30 days after delivery

• Products purchased from another retailer or unauthorized seller

• Items missing packaging, accessories or included components

Final-sale conditions will be clearly displayed on the applicable product page before purchase.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for return-shipping costs.

Original shipping charges are non-refundable unless:

• DoseMateHealth sent the incorrect product

• The product arrived damaged or defective

• The order was materially different from its description

• A refund of shipping charges is required by applicable law

Return-shipping labels may be deducted from the refund when DoseMateHealth provides a prepaid label for a change-of-mind return.

We recommend using a tracked shipping service. DoseMateHealth is not responsible for return packages that are lost or damaged before they reach the designated return location.

Return Inspection

All returned products are inspected before a refund is approved.

A return may be declined or reduced when:

• The product has been used

• The product has been washed or altered

• Parts or accessories are missing

• The original packaging is missing or damaged

• The product was damaged after delivery

• The product shows signs of misuse

• The return does not meet this policy’s eligibility requirements

We will contact you if there is an issue with the returned product.

Refunds

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method.

Please allow approximately 5–10 business days after refund approval for the funds to appear. Processing times depend on your bank, credit-card issuer or payment provider.

DoseMateHealth cannot issue a refund to a different card, account or payment method.

Partial Refunds

A partial refund may be issued when permitted and appropriate, including when:

• An eligible product is returned with damaged packaging

• Included accessories or components are missing

• The product shows handling beyond what is reasonably necessary to inspect it

• A bundle is returned without all included products

• Non-refundable shipping or return costs apply

Any deduction will be explained before the refund is completed.

Bundles and Kits

Products purchased as part of a bundle or Complete Daily Essentials Kit must generally be returned together.

All included products, accessories, packaging and promotional items must be returned.

If only part of a bundle is returned or components are missing, the refund may be declined or adjusted to reflect the regular price of the products kept by the customer.

Damaged or Defective Products

Please inspect your order after delivery.

If a product arrives damaged or appears defective, contact Customer Care within 7 calendar days after delivery.

Please provide:

• Your order number

• Product name

• Description of the problem

• Clear photographs or video of the product

• Photographs of the packaging

• A photograph of the shipping label, when requested

Keep the product, packaging and all included components until we provide instructions.

After reviewing the information, DoseMateHealth may offer:

• A replacement

• A refund

• A partial refund

• Replacement components

• Another appropriate resolution

Normal cosmetic variations that do not affect the product’s function may not qualify as defects.

Incorrect or Missing Products

If you receive the wrong product or an item is missing, contact Customer Care within 7 calendar days after delivery.

Please include:

• Your order number

• A description of what was received

• A description of what is missing or incorrect

• Photographs of the complete shipment

• Photographs of the packaging and shipping label

Do not use or discard an incorrect product until instructions have been provided.

DoseMateHealth will cover reasonable return or replacement shipping costs when the error was caused by us or our fulfilment provider.

Products Damaged After Delivery

This policy does not cover damage caused by:

• Misuse

• Accidents

• Improper storage

• Incorrect cleaning

• Normal wear and tear

• Unauthorized modifications

• Failure to follow product instructions

• Exposure to unsuitable temperatures or chemicals

• Continued use after damage becomes visible

Stop using medication organizers and accessories if they become cracked, broken, loose or otherwise unsafe.

Exchanges

DoseMateHealth does not currently offer direct exchanges.

To obtain a different product, size, colour or model:

1. Request a return for the eligible original product.

2. Wait for the return to be approved.

3. Place a new order for the preferred product.

Product availability and pricing cannot be guaranteed while a return is being processed.

Order Cancellations

Contact Customer Care as soon as possible if you need to cancel an order.

We will try to assist, but cancellation cannot be guaranteed after an order has entered processing or fulfilment.

An order that has already shipped cannot be cancelled. After delivery, the customer may request an eligible return under this policy.

Refused and Unclaimed Deliveries

Refusing a shipment or failing to collect a package does not automatically cancel the order.

When a package is returned to DoseMateHealth, the customer may be responsible for:

• Original shipping charges

• Return shipping charges

• Carrier fees

• Customs charges

• Other non-recoverable costs

Any eligible refund will be processed after the returned package has been received and inspected.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address.

If an order is returned because of an incorrect address, missing unit number, failed delivery or failure to collect the package, additional shipping charges may apply.

Original shipping charges may not be refundable when the carrier has already performed the shipping service.

Sale Items

Products purchased during a sale or promotion may be returned when they otherwise meet this policy’s eligibility requirements.

Products specifically marked “Final Sale” cannot be returned for change-of-mind reasons.

Final-sale restrictions do not limit rights relating to damaged, defective, incorrect or misrepresented products.

Promotional Gifts

When a free gift or promotional product was included with an order, it must be returned with the qualifying purchase.

If the promotional product is not returned, its stated value may be deducted from the refund.

International Returns

Eligible international orders may be returned within the same 30-day return period.

Unless the return results from a DoseMateHealth error or defective product, international customers are responsible for:

• Return-shipping costs

• Customs charges

• Duties

• Brokerage fees

• Other return-related expenses

Original duties and import charges are not refunded by DoseMateHealth. Customers may contact the appropriate customs authority to ask whether those charges are recoverable.

International returns must be clearly marked as returned merchandise where applicable. DoseMateHealth is not responsible for returns delayed, refused or charged additional fees because of inaccurate customs documentation.

Purchases From Other Retailers

This policy applies only to products purchased directly through the official DoseMateHealth online store.

Products purchased from another retailer, marketplace or seller must be returned through that seller and are subject to its return policy.

Proof of purchase may be required for product-safety or warranty-related assistance.

Refunds for Undelivered Orders

If a carrier confirms that a shipment has been lost, DoseMateHealth will review the order and may offer:

• A replacement shipment

• A refund

• Another appropriate resolution

A carrier investigation may be required before a refund or replacement is approved.

A package marked delivered by the carrier is not automatically considered lost. Customers should follow the missing-delivery process described in our Shipping Policy.

Chargebacks and Payment Disputes

Please contact DoseMateHealth Customer Care before submitting a chargeback or payment dispute so we can attempt to resolve the issue.

Submitting a chargeback does not guarantee a refund. Once a payment dispute has been opened, the resolution may be managed through the customer’s bank or payment provider.

DoseMateHealth reserves the right to provide relevant order, delivery and communication records in response to a payment dispute.

Consumer Rights

Nothing in this policy is intended to remove, restrict or replace rights and remedies available under applicable consumer-protection laws.

Where a mandatory legal requirement conflicts with this policy, the applicable legal requirement will apply.

Policy Changes

DoseMateHealth may update this Return and Refund Policy to reflect changes to our products, business practices, Shopify services or legal obligations.

The policy in effect when an order is placed will generally apply to that purchase, except where applicable law requires otherwise.

The latest revision date will be displayed at the top of this page.

Contact DoseMateHealth

For questions about returns, refunds, damaged products or incorrect orders, contact:

DoseMateHealth Customer Care
Email: Info@dosematehealth.com

Please include your full name, order number, product name and a clear description of the issue.

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