DoseMateHealth™ Privacy Policy

Last updated: July 26, 2026

DoseMateHealth™ respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how DoseMateHealth collects, uses, discloses, stores and protects personal information when you visit our website, create an account, place an order, contact Customer Care, subscribe to marketing communications or otherwise interact with us.

In this policy, “DoseMateHealth,” “we,” “us” and “our” refer to DoseMateHealth. “You” and “your” refer to customers, website visitors and other individuals who interact with us.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The personal information we collect depends on how you interact with DoseMateHealth.

Information You Provide

We may collect information you provide directly, including:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Account login information

• Products ordered

• Order history

• Payment and transaction information

• Return and refund information

• Customer-service communications

• Product reviews

• Survey responses

• Marketing preferences

• Information submitted through contact forms

• Photographs or videos provided for product-support purposes

• Any other information you choose to provide

Please do not send prescriptions, medical records or unnecessary health information through our general contact forms or Customer Care email.

Payment Information

Payments made through the DoseMateHealth store are processed by Shopify and the payment providers available during checkout.

DoseMateHealth does not normally receive or store complete payment-card numbers, card security codes or online-banking passwords.

Payment providers may collect and process information such as:

• Cardholder name

• Billing address

• Payment-card details

• Transaction amount

• Payment status

• Fraud-prevention information

Payment information is handled according to the privacy and security practices of the applicable payment provider.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically through cookies, pixels, log files and similar technologies.

This information may include:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• General geographic location

• Language

• Referring website

• Pages viewed

• Links selected

• Products viewed

• Shopping-cart activity

• Checkout activity

• Date and time of visits

• Website interactions

• Cookie and advertising identifiers

We use this information to operate the website, understand how customers use it, improve performance, prevent fraud and support marketing activities where permitted.

Information From Other Sources

We may receive information from third parties that help us operate our store and provide services.

These third parties may include:

• Shopify

• Payment processors

• Shipping carriers

• Fulfilment providers

• Fraud-prevention providers

• Analytics providers

• Advertising platforms

• Email and communication providers

• Customer-support platforms

• Social-media platforms

• Retail or marketplace partners

Information received from these sources is handled according to this Privacy Policy and applicable law.

How We Use Personal Information

DoseMateHealth may use personal information to:

• Process and fulfil orders

• Confirm payments

• Arrange shipping and delivery

• Provide order and tracking updates

• Manage customer accounts

• Respond to questions

• Provide customer support

• Process returns, refunds and replacements

• Investigate damaged, missing or incorrect products

• Communicate product-safety information

• Prevent fraud and unauthorized transactions

• Maintain website security

• Improve products and services

• Understand website activity

• Personalize the shopping experience

• Send marketing communications with appropriate consent

• Administer promotions or surveys

• Maintain business and transaction records

• Enforce store policies and agreements

• Comply with legal and regulatory requirements

• Establish, exercise or defend legal claims

We aim to collect and use only the information reasonably necessary for legitimate and identified purposes.

Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that allows us to display products, process orders, manage payments and operate the DoseMateHealth store.

When you visit our store or place an order, Shopify may collect and process personal information on our behalf and for its own permitted purposes.

Shopify may use information to:

• Provide its platform and checkout services

• Process transactions

• Maintain platform security

• Detect fraud

• Improve its services

• Provide analytics

• Support advertising or personalized services where enabled

Additional information about Shopify’s privacy practices is available in the Shopify Privacy Policy and Shopify Consumer Privacy Notice.

Cookies and Similar Technologies

DoseMateHealth and its service providers may use cookies, pixels, tags and similar technologies.

Cookies are small files placed on a browser or device that help websites function and remember information.

We may use the following types of cookies:

Essential Cookies

These cookies are necessary for the website to operate.

They may support:

• Shopping-cart functions

• Checkout

• Account login

• Security

• Fraud prevention

• Website navigation

• Customer privacy choices

Disabling essential cookies may prevent parts of the website from working correctly.

Functional Cookies

These cookies help remember choices such as:

• Language

• Location

• Login preferences

• Display settings

• Shopping preferences

Analytics Cookies

These cookies help us understand:

• How visitors find the website

• Which pages are viewed

• How visitors navigate the store

• Which products receive interest

• Whether website errors occur

• How the store can be improved

Advertising Cookies

Where enabled, advertising cookies and similar technologies may be used to:

• Measure advertising performance

• Limit repeated advertisements

• Understand customer interests

• Present more relevant advertising

• Support retargeting or personalized marketing

You may manage available cookie choices through the cookie banner or privacy settings displayed on our website.

Blocking some cookies may affect website functionality.

Analytics and Advertising

DoseMateHealth may use analytics and advertising services to understand website performance and promote products.

These services may collect or receive information about:

• Website visits

• Product views

• Cart activity

• Purchases

• Device identifiers

• Browser activity

• General location

• Interactions with advertisements

We do not sell personal information in exchange for money.

However, certain uses of analytics, advertising cookies or personalized advertising may be considered “selling,” “sharing” or targeted advertising under some privacy laws.

Where required, customers will be provided with an appropriate cookie preference, opt-out or data-sharing choice.

Marketing Communications

With appropriate consent, DoseMateHealth may send communications about:

• Products

• New releases

• Promotions

• Discounts

• Store updates

• Surveys

• Educational content

• Abandoned shopping carts

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing messages does not prevent DoseMateHealth from sending necessary service communications, including:

• Order confirmations

• Shipping updates

• Return or refund information

• Account-security notices

• Customer-service responses

• Product-safety notices

• Recall information

• Policy or transaction updates

We will process unsubscribe requests in accordance with applicable law.

How We Share Personal Information

DoseMateHealth may disclose personal information to service providers and other parties when reasonably necessary to operate the business and provide requested services.

These parties may include:

• Shopify

• Payment processors

• Banks and financial institutions

• Shipping carriers

• Warehouses and fulfilment providers

• Customer-support providers

• Website-hosting and technology providers

• Email and communication providers

• Analytics providers

• Advertising platforms

• Fraud-prevention providers

• Professional advisors

• Accountants

• Auditors

• Insurers

• Lawyers

• Government agencies

• Courts and regulatory authorities

Service providers may only receive the information reasonably necessary to perform their functions, subject to their own legal obligations and contractual arrangements.

Shipping and Order Fulfilment

To deliver an order, we may provide shipping and fulfilment providers with information such as:

• Customer name

• Shipping address

• Email address

• Telephone number

• Order contents

• Package details

• Delivery instructions

• Tracking information

Carriers and fulfilment providers may process this information according to their own privacy practices and legal obligations.

Legal and Safety Disclosures

DoseMateHealth may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law

• Respond to a court order or lawful request

• Cooperate with a regulatory authority

• Investigate fraud

• Protect our customers

• Protect the public

• Protect DoseMateHealth rights and property

• Enforce our policies

• Address a product-safety issue

• Conduct a product withdrawal or recall

• Establish, exercise or defend a legal claim

• Respond to an emergency involving health or safety

Business Transactions

Personal information may be transferred as part of a proposed or completed:

• Merger

• Acquisition

• Financing

• Reorganization

• Sale of assets

• Business transfer

• Insolvency proceeding

Where required, reasonable steps will be taken to protect personal information and ensure that it is used for appropriate purposes.

Product Reviews and Public Content

When you submit a product review, testimonial, photograph, comment or other public content, the information you choose to publish may be visible to other website visitors.

Public content may include:

• Display name

• Review text

• Rating

• Photograph

• Video

• Product purchased

Do not include private medical, financial or contact information in public reviews.

DoseMateHealth may moderate or remove reviews that contain personal information, unlawful content, misleading statements, inappropriate language or content that violates our policies.

Personal Health Information

DoseMateHealth sells wellness-organization products but does not generally need detailed medical or health information to process an order.

Please do not send:

• Prescriptions

• Medical reports

• Laboratory results

• Health-card information

• Medication photographs containing private identifying information

• Detailed diagnoses

• Other unnecessary health information

When limited health-related information is voluntarily provided in connection with a product question or safety concern, we will use it only as reasonably necessary to respond, investigate the concern or meet legal obligations.

DoseMateHealth Customer Care does not provide medical advice.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

• Complete transactions

• Provide customer support

• Maintain business records

• Manage returns and warranties

• Detect fraud

• Resolve disputes

• Meet tax, accounting and legal requirements

• Address product-safety concerns

• Enforce agreements

Retention periods may vary according to:

• The type of information

• The reason it was collected

• Legal requirements

• Contractual obligations

• Product-safety needs

• Dispute or investigation requirements

When information is no longer required, we may delete, destroy or anonymize it, subject to applicable law and technical limitations.

International Processing and Transfers

DoseMateHealth, Shopify and other service providers may process or store personal information outside your province or outside Canada.

As a result, personal information may be subject to the laws of another jurisdiction and may be accessible to courts, law-enforcement agencies or government authorities in that jurisdiction.

We use service providers that are expected to implement reasonable measures to protect the information they process.

Data Security

DoseMateHealth uses reasonable administrative, technical and organizational safeguards designed to protect personal information.

Safeguards may include:

• Restricted access

• Account controls

• Password protection

• Encryption used by service providers

• Secure payment processing

• Fraud monitoring

• Staff or contractor confidentiality requirements

• Record-retention controls

• Security updates

• Incident-response procedures

No website, transmission method or storage system is completely secure. We cannot guarantee absolute security.

Customers are responsible for protecting their account passwords and should contact us promptly if they suspect unauthorized access.

Privacy Breaches

If DoseMateHealth becomes aware of a privacy or security incident, we will assess the incident and take reasonable steps to:

• Contain the incident

• Investigate what occurred

• Protect affected individuals

• Correct security weaknesses

• Maintain required records

• Notify affected individuals when required

• Report the incident to the appropriate authority when required

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Ask whether we hold personal information about you

• Request access to your personal information

• Request correction of inaccurate information

• Withdraw consent for certain uses

• Unsubscribe from marketing

• Request deletion of certain information

• Object to certain processing

• Restrict certain processing

• Request a portable copy of certain information

• Manage cookie preferences

• Opt out of certain advertising or data-sharing activities

• Submit a privacy complaint

These rights may be subject to legal exceptions.

For example, we may need to retain certain information to:

• Complete an order

• Maintain tax or accounting records

• Prevent fraud

• Address a product-safety concern

• Resolve a dispute

• Comply with legal obligations

We may need to verify your identity before completing a privacy request.

Accessing or Correcting Your Information

You may request access to or correction of personal information held by DoseMateHealth by contacting us.

Please include:

• Your full name

• Email address associated with the account or order

• Order number, when relevant

• Description of the information requested

• Description of any correction required

We will respond within the period required by applicable law.

Withdrawing Consent

You may withdraw consent to certain uses of personal information, subject to legal and contractual restrictions.

Withdrawing consent may affect our ability to provide certain services.

For example, DoseMateHealth may be unable to complete or deliver an order without the information required for payment, fulfilment and shipping.

Children’s Privacy

The DoseMateHealth website and products are intended for purchase by adults.

We do not knowingly collect personal information directly from children without appropriate authorization.

A parent or legal guardian who believes that a child has provided personal information to us may contact DoseMateHealth to request review or deletion, subject to applicable law.

DoseMateHealth pill organizers and medication accessories are not toys and should be kept away from children.

Third-Party Websites

Our website may contain links to third-party websites, social-media platforms or services.

DoseMateHealth does not control the privacy, security or content practices of third-party websites.

Review the privacy policy of a third party before providing personal information through its website or service.

Privacy Choices and Browser Signals

Available privacy choices may include:

• Cookie-banner settings

• Data-sharing opt-out tools

• Marketing unsubscribe links

• Browser cookie controls

• Device advertising settings

• Privacy request forms

Some browsers or devices may transmit privacy preference signals. DoseMateHealth and its technology providers may recognize such signals where required by applicable law and supported by the website.

Privacy Complaints

Contact DoseMateHealth first if you have a question or concern about how your personal information has been handled.

We will review the concern and make reasonable efforts to respond appropriately.

You may also have the right to contact the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction over your concern.

Changes to This Privacy Policy

DoseMateHealth may update this Privacy Policy to reflect changes to:

• Our business practices

• Shopify services

• Technology

• Products

• Service providers

• Legal requirements

• Privacy obligations

The updated policy will be posted on our website with a revised “Last updated” date.

Material changes may also be communicated through the website, email or another appropriate method when required.

Contact DoseMateHealth

For privacy questions, requests or complaints, contact:

DoseMateHealth Privacy Officer
Email: Info@dosematehealth.com

Please include “Privacy Request” in the subject line.

To help us respond, include your full name, the email address associated with your account or order and a clear description of your request.

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